🧾 Return & Refund Policy

At CaptWildPants, every item is made-to-order and crafted with care — whether it’s a sloth hoodie, a panda cap, or a cryptid-inspired tee. Your gear is packed just for you, and we want you to love it 100%.

🐾 100% Satisfaction Guaranteed

If your order isn’t quite right — maybe the size is off, the color isn’t what you expected, or it just didn’t vibe — we’ve got your back.

We offer free returns for store credit or exchanges so you can find the right wild fit.

🔁 How Returns Work

• Go to our Returns & Exchanges page
• Fill out the short return request form
• We’ll review and respond within 48 hours
• If approved, we’ll send you return instructions.

📬 Heads up:
Customers cover return shipping, but we handle everything else to make sure you're taken care of.

❌ Items Not Eligible for Return

Used, worn, or washed items

Returns requested after the 21-day window

Items bought during final “wild clearance” drops

💬 Need Help?

Email us at captwildpants@gmail.com or drop a message through our contact form.
You can also DM us @captwildpants — we’re wild but friendly.

🚚 Shipping Policy

At CaptWildPants, every item is made-to-order with care, love, and a little bit of animal mischief. That means your gear doesn’t come flying off a shelf — it’s crafted, printed and Embroidered just for you.

📦 How Shipping Works

Estimated delivery times after fulfillment:

• U.S. orders: Usually arrive in 5–10 business days
• Canada: Typically delivered in 7–14 business days
• International: Most arrive within 7–20 business days, depending on location and customs
  
  ✈️ Proudly based in the United States — most orders ship from U.S. facilities for faster delivery.
  

🐌 Delivery Delays?

We wish we could ride a bear and deliver it ourselves, but once your order ships, delivery is handled by carriers like USPS, DHL, or your local postal service. If there's a delay, reach out and we’ll help track it down.

📫 Shipping Fees

Shipping costs are calculated at checkout based on your location and what’s in your cart.
🌟 Free Shipping on orders over $50

💬 Questions?

Email us anytime at Captwildpants@gmail.com or use our contact form. We’re happy to help track packages, answer questions, or chat about penguins.